dueDate Support

Updated: September 2026

For support, use the in-app Contact page or email support@duedate360.com. Email messages are added to the same support ticket workflow, even when the sender does not have a dueDate account.

Replies to tickets created by email are sent from support@duedate360.com. You can answer those messages directly and your reply will be added to the ticket history.

1. How to Use Contact

1. Open the footer menu, tap your user initials, and select Contact.
2. Create a ticket with subject, category, priority, and message.
3. Open the ticket to review the full conversation thread and send replies.
4. Closed tickets do not accept replies until reopened.
5. Use Reopen when you need to continue a closed conversation.

2. Ticket Statuses

• ACTIVE: open and awaiting handling or reply.
• IN PROGRESS: support is actively working on it.
• CLOSED: completed and closed.

3. Purchases and Billing

Team access is sold as fixed-duration, one-time digital products through the Apple App Store, Google Play, or Stripe. Purchases do not renew automatically.

Review completed purchases or recover an interrupted purchase from My Team → Purchases and Billing. If you contact support, include the store transaction ID shown there.

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